Eligibility Requirements

To be eligible for a refund or exchange, please ensure that:

• The return request is submitted within 30 days of receiving your order.
• The gear is unworn, unwashed, and undamaged, free from any odors, pet hair, or wear marks.
• All original tags remain intact and attached.
• The item is returned in its original product packaging.
• You provide the order number or proof of purchase.

How to Start a Return or Exchange

1. Email Our Team: Send a quick email to hello@thenextfish.com with your Order Number, item(s) you wish to return, and the reason for return/exchange.
2. Receive Return Instructions: Once approved, our support team will provide instructions and the destination address for your regional warehouse (US or AU).
3. Pack & Ship: Securely package the item with tags attached and drop it off with the designated courier. (Please do not send items back without contacting us first, as unauthorized packages cannot be accepted.)
4. Processing: Once inspected, we will promptly process your exchange or issue your refund.

Exchanges

Need a different size or color before your next trip? The fastest route is to request a return for your original item and place a separate order for your new size immediately. Alternatively, email us at hello@thenextfish.com and we can coordinate an exchange directly.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If an item is damaged in transit, defective, or incorrect, reach out to us within 48 hours of delivery at hello@thenextfish.com with photos of the issue. We will prioritize a free replacement or full refund right away.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Final sale, clearance, or promotional giveaway items.
• Gift cards.
• Items showing obvious signs of wear, washing, or use on the water.

Refund Processing Times

Once received at our warehouse, returns are inspected within 3–5 business days. When approved, your refund will be automatically issued back to your original payment method within 10 business days.

Note: Depending on your financial institution, it may take additional business days for the credit to appear on your bank or card statement. Original shipping charges are non-refundable unless the return is due to our error.